Pristyn Care has rapidly emerged as a major player in India’s healthcare ecosystem since its inception in 2018. Co-founded by Harsimarbir Singh, Dr. Vaibhav Kapoor, and Dr. Garima Sawhney, this healthcare company specializes in surgery services, aiming to simplify and streamline the entire process, from diagnosis to post-operative care.a
Its hybrid operational model, which merges a network of over 150 clinics with partnerships at more than 800 hospitals across 45+ cities, has positioned Pristyn Care as a leader in modern healthcare solutions. The company’s mission is simple but transformative: to make surgery seamless and accessible for all.
How Pristyn Care Works
For patients, undergoing surgery often means dealing with confusing paperwork, coordination hurdles, and stressful decision-making. Pristyn Care flips this narrative by offering an all-encompassing service that takes care of every step.
Here’s what sets them apart:
- All-in-One Support: From finding the right doctor to scheduling tests and even arranging hospital commutes, Pristyn Care ensures every aspect of the patient journey is hassle-free.
- Insurance Assistance: They handle the infamous labyrinth of insurance paperwork for cashless treatments, ensuring patients don’t get blindsided by hidden fees.
- Minimally Invasive Surgeries: Leveraging advanced medical technologies, their surgeries are designed to be as painless as possible with faster recovery times.
- Post-Surgery Care: Follow-ups and medication support are also included, offering a peace-of-mind package.
Their “personalized surgery concierge” model has become a favorite among patients, because honestly, who doesn’t love someone else handling all the annoying bits?
From Unicorn Status to Global Ambitions
Pristyn Care hit unicorn status in December 2021 with a post-money valuation of $1.38 billion (₹11,838 crore). Backed by heavyweights like Tiger Global and Peak XV Partners, the company has raised $181 million (₹1,552 crore) over five funding rounds.
And now? They’re eyeing yet another round of investment, ₹857 crore ($100 million), in the first half of 2025 to fund their ambitious plans.
Despite their achievements, the journey hasn’t been without challenges.
- In FY24, the company’s operating revenue grew by 32.6% to ₹600.5 crore, up from ₹452.8 crore in FY23.
- However, its operating entity, GHV Advanced Care, reported a net loss of ₹381 crore, slightly lower than FY23’s ₹382.5 crore.
- The losses reflect the company’s heavy spending on scaling its operations, but optimizations are already in motion.
A Dive into Their Financial Playbook
Pristyn Care has built a unique revenue stream through three main sources:
- Healthcare Services: Contributing ₹332 crore, these services form 55.3% of their operational revenue.
- D2C Product Line – beatXP: Selling medical instruments and equipment added another ₹266.6 crore to their revenue. This marks a whopping 150% growth from last year.
- Advertising Revenue: A smaller chunk, ₹1.78 crore, came from ads.
Including non-operating income of ₹31 crore, their total income for FY24 stood at ₹632 crore, a significant rise from ₹494 crore in FY23.
To curb expenses, Pristyn Care trimmed its advertising and promotional budget by 21%, bringing it down to ₹182.50 crore, and reduced employee costs by 3.5%. They also streamlined operations, cutting 7% of their workforce earlier this year, to move closer to profitability.
Looking ahead, the company forecasts a 35% revenue increase in its surgery services for FY25. Management is doubling down on efficiency, aiming to improve EBITDA by 60% in FY25 and achieve profitability by FY26. And for an even bigger milestone? They’re preparing for an IPO by FY28.
Lybrate: A Strategic Acquisition (and a Little Drama)
In June 2022, Pristyn Care acquired Lybrate, an online health platform backed by Ratan Tata and Tiger Global. The acquisition was seen as a strategic move to expand their digital footprint and strengthen their portfolio.
However, things turned messy in July 2023 when the founders of Lybrate, Rahul Narang and Saurabh Arora, alleged payment disputes. While investors like Nexus Venture Partners and Tiger Global had reportedly received their payouts, the founders claimed that they only received 20-40% of the promised sum. This situation brought some controversy to the otherwise smooth-sailing Pristyn Care narrative.
A Growth Story in Numbers
- 150,000+ Surgeries Completed: That’s a lot of lives transformed since their launch.
- 2 Million+ Patient Interactions: Their reach spans across 45+ cities and counting.
- Revenue Breakdown: ₹332 crore from healthcare services, ₹266.6 crore from D2C sales, and ₹1.78 crore from ads in FY24.
- Operating Expenses: Total costs stood at ₹1,013.7 crore in FY24, driven primarily by product purchases (₹295.88 crore).
Despite losses, Pristyn Care’s growth trajectory remains steady, and its expense optimizations are starting to pay off.
Expanding Horizons
Pristyn Care is not just resting on its laurels, they’re aggressively scaling operations. Expansion into Tier-2 and Tier-3 cities is high on their priority list, as they aim to take world-class surgical services to underserved regions. With plans to introduce new specialties, they’re also exploring international markets to solidify their position as a global healthcare innovator.
What truly sets Pristyn Care apart is its laser focus on the patient experience. Their hybrid operational model, combining physical clinics and hospital partnerships, allows for personalized yet scalable care. And by using tech-driven solutions like app-based updates, insurance claims, and cashless approvals, they’re making healthcare almost… dare we say it, stress-free.
What the Future Holds
Pristyn Care has ambitious goals: boost their revenue, improve their financial standing, and ultimately go public. With bold plans like a projected 35% revenue increase in FY25 and a strategic push toward profitability by FY26, the company is clearly playing the long game.
For patients, the promise is clear: better surgeries, seamless processes, and a patient-first ethos. And with tech innovation and operational efficiency at the core of their strategy, Pristyn Care is not just a healthcare company, it’s a movement toward making surgical care accessible, effective, and truly care-filled.
Follow their journey: Pristyn Care
