Hospitality isn’t just about fancy hotel lobbies and room service; it’s about guest experience, and let’s be honest, that part of the industry is seriously outdated. Manual processes, slow service, and miscommunication often turn a well-planned hotel stay into a frustrating one.
Enter Guestara, a Gurugram-based AI-driven hospitality startup founded in 2024 by Akshay Dekate, Neelaksh Gupta, Kajal Makhija, and Rajat Maheshwari. With a mission to disrupt hospitality, Guestara is building an intelligent guest management system that helps hotels, resorts, and vacation rentals streamline operations, boost revenue, and enhance guest satisfaction, all while freeing up staff from tedious, time-consuming tasks.
And just months into their journey, Guestara has secured $500K in Pre-Seed funding, proving there’s massive potential for AI-powered hospitality solutions. 💰💡
The Problem: The Hospitality Industry Needs a Tech Makeover
If you’ve ever stayed at a hotel, you know the struggle:
- You call the front desk for an extra towel. They forget.
- Room service takes an eternity, and no one updates you.
- The check-in process is slow, involving way too many manual steps.
- Billing errors turn checkout into a nightmare.
These inefficiencies aren’t just annoying for guests they also cost hotels revenue and waste precious staff hours.
Guestara is flipping the script by making hotels adapt to tech, not the other way around.
How was Guestara Born?
Akshay Dekate’s journey to Guestara started with a deep curiosity for technology and automation. As someone who was always fascinated by how tech could simplify complex problems, he spent years exploring different industries. Two years ago, he turned his focus to hospitality, a sector riddled with operational inefficiencies and outdated processes.
Conversations with hoteliers, deep dives into guest experience challenges, and firsthand encounters staying at short-term rentals all revealed a pressing need, a seamless, AI-driven solution to elevate guest experiences while improving operational efficiency. That realization was the spark that led to Guestara, an innovation designed to reshape how hotels interact with guests and manage day-to-day tasks.
What is Guestara, and How Does it Work?
At its core, Guestara is an AI-driven guest experience platform that helps hotels:
- Communicate seamlessly with guests before, during, and after their stay.
- Automate tasks like reservations, check-ins, and requests, no more manual delays!
- Anticipate guest needs using AI-powered insights, making service proactive rather than reactive.
- Increase revenue with personalized upselling of services, experiences, and amenities.
This isn’t just automation, it’s a modern, upgraded way to manage everyday hospitality tasks. 🛎️✨
Who’s Using Guestara?
Guestara’s smart tech sits at the intersection of hotel operations and guest experience, helping:
- Hoteliers → A centralized digital platform that saves time, boosts revenue, and enhances service.
- Guests → A more connected, seamless, and personalized hospitality experience.
Simply put: Hotels run smoother. Guests stay happier. Everyone wins. 🙌
Meet the Minds Behind Guestara
- Akshay Dekate (Co-Founder & CEO) → The tech visionary who saw hospitality’s operational chaos and decided AI could fix it.
- Neelaksh Gupta (Co-Founder & CTO) → The tech genius behind Guestara’s AI-driven infrastructure.
- Kajal Makhija (Co-Founder & CMO) → The growth strategist, ensuring hotels see the value of AI-driven hospitality.
- Rajat Maheshwari (Co-Founder & CPO) → The product architect, making sure Guestara evolves with every tech update.
Together, they’re on a mission to redefine guest experience with AI, automation, and personalization.
Why Hoteliers Love Guestara
- AI-Powered Guest Management → Understanding guest preferences, automating requests, and anticipating needs.
- High ROI → Hotels see direct revenue boosts through better efficiency and upselling opportunities.
- Customizable & Scalable → Works for small boutique hotels and large-scale hospitality chains alike.
- API Integration → Connects seamlessly with existing hotel management systems.
Think of it as Zapier for hospitalityconnecting the tools hotels already use with powerful automation.
How Guestara Raised $500K Pre-Seed Funding
In January 2024, Guestara successfully secured $500K in Pre-Seed funding, led by Sanjay Ghare and other industry leaders.
Why investors are betting big on Guestara:
- Massive market need → The hospitality industry is desperate for automation that actually works.
- Scalability potential → Guestara’s platform can support small hotels and massive chains alike.
- AI-driven transformation → Bringing guest management into the digital age.
With this funding, Guestara is set to expand its tech infrastructure, onboard more hotels, and refine its AI models. 🚀
Challenges? Oh, There Were Plenty
Of course, disrupting hospitality isn’t easy. Guestara faced some serious challenges:
- Traditional Mindsets → Many hotels resist tech adoption because they’re used to manual processes.
- Proving ROI Quickly → AI-driven hospitality solutions sound cool, but hotels needed proof that Guestara would boost profits.
- Integration Complexity → Syncing Guestara with existing hotel management systems was crucial.
But real-world case studies and positive feedback from initial users helped Guestara win trust and scale rapidly.
What’s Next for Guestara?
Guestara isn’t just another hotel management software, it’s building the hospitality infrastructure of the future.
- Expanding into more hotels, resorts, and vacation rentals.
- Improving AI guest personalization, making service even more predictive.
- Partnering with major hotel chains for large-scale rollouts.
- Enhancing API integrations to make Guestara even more seamless.
Their ultimate vision? A connected hospitality ecosystem where guest satisfaction and hotel efficiency go hand in hand.
Final Thoughts: The Future of Hospitality is Here
For far too long, hoteliers have adapted to outdated technologyGuestara is changing the narrative, building tech that adapts to hoteliers instead. With its AI-driven guest management, automation tools, and seamless integration, Guestara is proving that the future of hospitality lies in human-machine collaboration.
No more missed service requests. No more slow check-ins. No more outdated guest experiences.
Hotels run smarter, guests feel happier, and the hospitality industry evolves all thanks to AI-powered innovation.
Are you ready for the Guestara revolution? 🚀🛎️✨
