Hackers have come up with new tricks to dupe customers or the potential ones through online methods. The energy company We Energies warns about new online phishing scam, where fake websites and contacts are being used to extract personal information from users. Therefore, be alert and do not share any information online if you are using or looking forward to using the services of the company.
Many customers have reported being scammed online and getting their money or sensitive information stolen after doing billing related searches about the company.
After extensive research performed by We Energies R&D department, it was found that hackers use their advertisements for approaching customers. When people call the number in that ad, they get trapped by the cybercriminals. They are manipulated into revealing login credentials, card numbers or paying money online to the hackers.
Let’s get into some more details about such scams:
Phone Scams:
- Impersonate We Energies, potentially by altering the caller ID or using a recording that mimics their voice.
- Coerce the individual into making a quick payment by warning them that their energy will be disconnected imminently.
- Insist on an immediate payment, which may involve unconventional payment methods such as prepaid debit cards, third-party digital payment apps like Zelle or even bitcoin.
Scamming people by visiting their houses:
Scammers impersonating We Energies employees may visit you and ask for sensitive information, that a real one will never do. You can identify them by observing the following:
- A genuine employee or contractor will be able to easily demonstrate their identity, while an imposter will be unable to do so.
- A bona fide employee or contractor will display a photo identification badge that shows their name and the company logo.
It is true that hackers impersonating We Energies workers deceive customers. There is no doubt that hearing about these incidents is scary. However, you can protect yourself by being cautious and keeping yourself updated about the ongoing hoax. You should also know the following steps that will safeguard you against hackers and scammers:
- If you feel uncertain about a phone call, email or text message, trust your instincts and don’t respond. Hang up on suspicious callers and disregard suspicious emails and texts. Contact us directly to verify your payment status and account information.
- Obtain written communication. Typically, we will notify you multiple times via mail if your bills are overdue before disconnecting your service. We won’t contact you via phone for the first time and shut off service the same day.
- Be aware of payment options. We offer numerous payment options and never demand the use of prepaid debit cards or unusual payment methods.
- Take action. Notify local authorities and us immediately if you are a victim or target of a scam. If you have already given money to scammers, contact your bank, credit card company, or third-party digital payment app to try to halt the transfer of funds.
Also Read: How to Avoid the Financial Hardship Department Email Scam
Thus, be careful about your surroundings after knowing that energy company We Energies warns about new online phishing scam. Call 800-242-9137 to notify the company if you ever see or hear anything suspicious. Also, do share these points with your family and friends to keep them safe as well.
Source: We Energies Report
